Healthcare has a language all its own, no matter what language your members and patients speak. We’re here to help. ISI has been providing healthcare language access solutions since 1982.
Ensuring language access across disparate campuses, infrastructures, and clinical specialties utilizing multiple modalities while achieving regulatory compliance can be overwhelming. Fear not, ISI has over 36 years of experience supporting the needs of healthcare providers across the entire continuum of care.
Our Healthcare Solutions:
- Minimize risk
- Improve patient flow-through
- Increase safety
- Improve outcomes
- Ensure compliance
- Eliminate defensive medicine costs
- Achieve regulatory compliance
- And reduce cost
- Medical translation
- Website and digital asset localization
- Healthcare Interpretation
- Fluency assessments for bilingual staff
- Over the phone interpretation
- Language access consulting
In an industry where communication errors can lead to serious medical consequences, potential problems caused by language access errors are as real as they are frightening. Any medical facility that uses untrained professionals does so at its own risk.
Study after study demonstrate the negative impact of utilizing unqualified professionals to deliver language access services. Whether quantified in the billions of dollars of waste due to poor communication or the multiple million-dollar settlements resulting from the lack of ensuring language access, regulatory bodies have taken note, and board rooms have responded. Ensuring qualified professional language services is no longer a luxury it is an organizational imperative.
ISI sets the standard for quality in healthcare language access solutions.
ISI has been pioneering innovative communication solutions for the healthcare industry since 1982. We were one of the first to address the linguistic and cultural needs of both non- and limited-English-proficient communities in the United States.
Today, there are more than 60 million people in the United States that speak a language other than English at home. Many of these individuals have limited or no proficiency in English, and all of them need healthcare.
Our language professionals are native speakers in over 200 languages, and each has been trained in the terminology and subject-matter expertise needed to ensure proper language access. We offer healthcare providers a combination of culturally sensitive and professionally trained linguists who understand medical terminology, as well as healthcare industry best practices, protocols, standards, ethics and healthcare compliance regulations.
A strong advocate for certification and translation management standards.
From the very beginning, ISI has advocated for establishing and improving the quality standards associated with delivering language access solutions in healthcare.
ISI is certified by ISO 9001:2015, the international standard for quality assurance, and we are one of the very few companies in the industry that has achieved HITRUST CSF Certified Status for information security.
HITRUST CSF certification confirms that ISI also meets complex compliance requirements including HIPAA, NIST and COBIT. So take the risk out of your healthcare translation needs and contact ISI today.