Giving the Disability Community Greater Access to Healthcare

The 2017 Annual Report from the Rehabilitation Research and Training Center on Disability Statistics and Demographics makes the situation perfectly clear.

12.8% of the U.S. population today is comprised of people with disabilities, the report says.

When nearly one in eight Americans needs health services that often require customized communication support, no healthcare company can afford to ignore the situation.

One of the world’s leading health-service companies is a great example why. In 2016, this Fortune 100 Company processed 163 million medical claims, millions of which were from people with disabilities.

With more than 15 million customers today, the firm often relies on partners to help it achieve optimal healthcare outcomes for everyone it serves, and who also share its vision of what a true partner brings to the table:

  • A partner makes things simpler
  • A partner helps you make better choices
  • A partner cares about outcomes.

That’s why it chose ISI to help serve the disabled community.

The ISI Solution

ISI provides a full range of language-related ADA services and Section 508 compliance solutions. Section 508 is an amendment to the United States Workforce Rehabilitation Act of 1973 that specifically requires all electronic and information technology developed, procured, maintained or used by the federal government to be accessible to people with disabilities.

ISI offered a broad range of language solutions for the disabled community including:

  • Audio
  • Braille
  • Large print
  • And sign-language interpretation.

More specifically, we provided a variety of ways to optimize the client’s communications with people with disabilities, examples of which include facilitating clinical appointments, website and digital communications, member enrollment, member services, claims processing, and more.

The Result

We not only helped our client streamline and comply with regulatory-driven communications for claims processing, we continue to serve as the company’s ongoing Section 508 compliance partner.