What Section 508 Compliance Means for Your Business

In 1998, Congress amended the 1973 Rehabilitation Act to include Section 508 to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage development of technologies that will help achieve these goals. It requires federal agencies and departments develop, acquire, maintain and use information and communications technology that people with disabilities can access. Private web sites are not required to comply with Section 508 unless they receive federal funds or are under contract with a federal agency.

New Information and Communication Technology (ICT) Standards and Guidelines for Section 508 compliance were released in 2018 that may impact how your organization produces certain content.

The needs that accessibility aims to address include:

  • Cognitive impairments (head injury, autism, developmental disabilities) and learning disabilities, (such as dyslexia, dyscalculia, or ADHD).
  • Visual impairment, such as low-vision, complete or partial blindness, and color blindness.
  • Hearing-related disabilities (deafness), including deafness, being hard of hearing, or hyperacusis.
  • Motor or dexterity impairment such as paralysis, cerebral palsy, dyspraxia, carpal tunnel syndrome, and repetitive strain injury.
  • Photo epileptic seizures caused by visual strobe or flashing effects.

This law isn’t limited to federal employees with disabilities but also applies to people with disabilities that use federal agency resources. Agencies must give employees with disabilities and members of the public access to information that is comparable to the access available to others. A good example is a U.S. National Park’s website, which many Americans may use when planning a trip.

The following is a summary of Section 508 technical standards:

  • Software Applications and Operating Systems: Includes accessibility to software, e.g. keyboard navigation and focus is supplied by a web browser.
  • Web-based Intranet and Internet Information and Applications: Assures accessibility to web content, e.g., text description for any visuals that users with a disability or that need assistive technology such as screen readers and refreshable Braille displays, can access the content.
  • Telecommunications Products: Addresses accessibility for products like cell phones and voice mail systems. It includes addressing technology compatibility with hearing aids, assistive listening devices, and telecommunications devices for the deaf (TTYs).
  • Videos or Multimedia Products: Includes requirements for captioning and audio description of multimedia products such as training or informational multimedia productions.
  • Self-Contained, Closed Products: Products where end users cannot typically add or connect their own assistive technologies, such as information kiosks, copiers, and fax machines. This standard links to the other standards and generally requires that access features be built into these systems.
  • Desktop and Portable Computers: discusses accessibility related to standardized ports, and mechanically operated controls such as keyboards and touch screens.

Section 508 and the 1973 Rehabilitation Act should not be confused with the requirements of The Americans with Disabilities Act (ADA). ADA is a civil rights act passed in 1990 that prohibits the discrimination of people with disabilities in all areas of life, including the use of electronic and information technology (i.e., websites, software, telephones and call centers). The act applies to private businesses, nonprofits and local and state governments. It’s important to note that this act extends beyond websites; organizations must also ensure that other areas of their businesses such as physical entrances and exits and hiring processes do not discriminate against persons with disabilities.

Web Content Accessibility Guidelines (WCAG) launched in 2008 and describe a series of standards developed by the World Wide Web Consortium. WCAG gives companies an actionable guide and resource for making a website accessible to users with disabilities. Non-compliance with WCAG does not result in any penalties — It’s simply a resource for organizations to reference to avoid fines, complaints and lawsuits that could result from non-compliance with Section 508 or ADA.

If you need assistance with creating Section 508 compliant websites or content, ISI is here to help. Having served the needs of compliance-driven industries for more than 30 years, we have extensive experience in assisting organizations with remediation, large print, audio, braille, closed-captioning, transcription and subtitling. Please visit our website or contact Sales Executive, Lynda Walz at 818-753-9181, ext. 353 or lynda@isitrans.com, for more information.

Written by Account Executive, Jon Kuykendall-Barrett and Lynda Walz, Sales Executive